Contact
Four ways in, so your question reaches someone who can answer it rather than someone who has to forward it.
Capacity planning, migration, committed-use terms and anything involving a procurement process.
enterprise@scaleai.marketsQuestionnaires, architecture review, data-processing terms and sub-processor details.
security@scaleai.marketsSomething is not behaving as it should. Include your account email and, if you have one, the instance or deployment id.
support@scaleai.marketsInvoices, purchase orders, tax documentation and anything about what you were charged.
billing@scaleai.marketsBefore you write about an incident
The status page probes each component when you load it. If it shows a component not responding, we already know and are working on it — and you will get a faster answer from the incident note than from the inbox.
Where we are
Compute is operated by Scale AI Markets. Postal correspondence for legal notices should be addressed to the registered entity; our legal team will provide the current address on request to legal@scaleai.markets.